At Tokenz, we strive to ensure a positive experience with our services. Refunds may be granted under specific conditions outlined below:
Eligibility
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- Refund requests must be made within 7 days of purchase.
- Products or services must not have been accessed, downloaded, or used.
Non-Refundable Items
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- Certain digital products, services, or customized content are non-refundable once delivered or used.
- Subscription fees are non-refundable once the subscription period has started, except in cases of technical failures.
Refund for Subscriptions
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- Subscriptions can be canceled at any time; however, refunds will only be processed if the cancellation occurs within 7 days of the initial subscription.
- For renewals, refunds are available if requested within 7 days of the renewal date, provided the service has not been used.
Refund Process
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- To request a refund, please contact Tokenz support and provide relevant transaction details.
- Approved refunds will be processed within 10 business days, and the refund method will depend on the original payment method.
Chargeback Policy
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- Chargebacks filed with your financial institution will be treated as a cancellation of service.
- Please contact Tokenz support before initiating a chargeback, as this may result in service disruption.
Special Cases
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- Refund requests due to technical failures or service disruptions will be reviewed on a case-by-case basis.
- Local laws may provide additional refund rights, depending on your jurisdiction.
This policy is subject to change. Please refer to our terms and conditions for further details. For assistance, contact Tokenz support.