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If you haven't received your digital purchase after successful payment, please try these steps: Wait a few minutes as delivery may not be completely instant. Check your game balance, gift box, or in-game inbox for your items. Try restarting the game or app to refresh your account. Log out and log back in to your game account. If you still don't see your items after trying these steps, please contact us using the form below with your receipt.

Payment declined usually means your card issuing bank or payment provider (PayPal, Venmo, etc.) rejected the transaction. Common reasons include: You've reached your card or wallet spending limit. Your bank flagged the transaction as suspicious. Insufficient funds in your account. Your card is expired or blocked. Try using a different payment method or contact your bank/payment provider to resolve the issue.

Please check your spam folder. All our receipts are sent from hello@tokenz.one. If you still can't find it, please use the form below to check the status of your order.

If your payment was declined, please refer to 'My payment was declined.' For other issues, try again later or use the form below with details on the issue you are facing.

All our invoices are sent from hello@tokenz.one. Before clicking any link or following instructions in any emails confirm the sender. Please follow the instructions to make the payment. Once the payment is successful, you will receive a receipt and your items. If you do not recognize the purchase mentioned in the invoice, please use the form below to contact our support team.